Your services are delivered to your home or business through fiber optic cable. This delivery method requires a battery backup unit in the home. When electric power is lost at your home, the battery backup unit will provide electric power for phone service for up to 4 hours of talk time and 8 hours of standby time.

If the battery backup unit is disconnected from the electrical outlet or losses electricity, cable TV service and Internet service may disconnect automatically to reserve the battery for your phone service.

Services cannot be activated at a location that does not have electrical service.

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