- - http://faqkb.epictouch.com -

What emails on my email web portal are purged or deleted?

EPICTOUCH‘s email server, like all servers, does not have unlimited storage for users’ emails. For several years EPICTOUCH has nightly deleted the emails that are in a users Junk E-Mail folder and the Deleted folder that are more than 2 days old. This article [1] explains the use of the Junk E-Mail folder.

As companies have developed new devices or new email clients, some companies started renaming the Deleted  folder. Epic Touch will continue to identify these new names used for the Deleted folder and add them to the delete routine. This graphic shows the current folders that are part of the nightly clean up of emails.

JunkTrashFolders [2]