If you have a wireless router or router, be sure that the patch cable from the wall jack is plugged into the WAN or INTernet port of the router. If the wall jack is plugged into one of the number ports(LAN) of the wireless router then a phone, tablet, laptop, or other device in the home will request the public IP address and have Internet while other devices will not have Internet. To correct this, be sure the service jack is plugged into the WAN or INT port of the router. The wireless router will get the public IP after about 60 minutes.
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