Where is my long distance bill?

EPICTOUCH does not bill out for long distance calls. The long distance bill will come from the carrier you have on your account. The carrier is chosen during activation of your account. If you want to change long distance carriers, EPICTOUCH will need the 5-digit PIC code for that carrier. Once you have this PIC […]

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Technical Support Phone Call Scam

An EPICTOUCH Broadband user have reported receiving a phone call that matches the Windows Support phone call scam. EPICTOUCH encourages customers not to allow a person, that calls them, to “step them through” the process of “fixing” their computer. You can read more about this scam on the following websites. http://www.informationweek.com/security/management/microsoft-windows-support-call-scams-7-f/240005023 http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

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Telephone Service Setup

You must make the inside connection of your phone or phone related devices yourself in order for the service to work. EPICTOUCH services require a battery backup unit in the home. When electric power is lost at your home, the battery backup unit will provide electric power for phone service for up to 4 hours […]

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