fast.com

Bandwidth or Speed of My Connection

This site by Netflix, https://fast.com ,will provide you with a simple test of your download speed or bandwidth.  If you feel that the results do not reflect your subscribed service and you are experiencing issues, please see the additional recommendation for your home network in the articles listed below. Customer Service Representatives are also available […]

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How do I setup my ROKU Streaming Stick?

  Insert the Roku Streaming Stick into an available HDMI port on the TV.           Connect to power using the provided USB power adapter or using the TV’s USB port.   Open the battery cover and insert the included batteries     Using your TV’s remote, use the “input” or “source” button to find the […]

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How do I setup my ROKU 3?

Locate an HDMI Cable. When purchasing the Roku 3 at EPICTOUCH , an HDMI cable will  be provided to you.   Connect the HDMI cable to the back of the Roku 3 player. Connect the other end of the HDMI cord to an open HDMI port on your television. Connect the Roku 3 to a power […]

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Why do I have problems streaming my favorite show?

Nothing is more frustrating than having some free time to stream your favorite show, only to experience problems connecting or staying connected.  This article identifies the key components that could be the cause of such frustration and possible action that you can take to have a more enjoyable experience. your wireless router your streaming device […]

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What is wireless router firmware and is it important?

Firmware Most electronic equipment used in a home or business network has built-in software to run the device.  This software is usually referred as firmware.  Computers, Smart TVs,  and streaming devices like Roku, and Amazon Fire sticks will prompt a user to upgrade the firmware(software) when that device has an Internet connection. The firmware upgrade will correct […]

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Why is my video streaming always buffering when played?

The quality of your Broadband video streaming is based upon many factors. One factor is the Broadband service package of which you are subscribed. Most Over-the-top(OTT) video streaming companies have minimum bandwidth requirements for their particular service to function at an acceptable viewer level depending on the video quality(SD,HD, 4K or Ultra HD). Their support […]

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