fast.com

Bandwidth or Speed of My Connection

This site by Netflix, https://fast.com ,will provide you with a simple test of your download speed or bandwidth.  If you feel that the results do not reflect your subscribed service and you are experiencing issues, please see the additional recommendation for your home network in the articles listed below. Customer Service Representatives are also available […]

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Why do I have problems streaming my favorite show?

Nothing is more frustrating than having some free time to stream your favorite show, only to experience problems connecting or staying connected.  This article identifies the key components that could be the cause of such frustration and possible action that you can take to have a more enjoyable experience. your wireless router your streaming device […]

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What is wireless router firmware and is it important?

Firmware Most electronic equipment used in a home or business network has built-in software to run the device.  This software is usually referred as firmware.  Computers, Smart TVs,  and streaming devices like Roku, and Amazon Fire sticks will prompt a user to upgrade the firmware(software) when that device has an Internet connection. The firmware upgrade will correct […]

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What equipment do you provide for services?

EPICTOUCH services are delivered to your home through state-of-the-art fiber optic cable. This delivery method requires a battery backup unit(fig. 1)  in the home. This unit powers the ONT/fiberbox on your house(fig. 2)  Both of these items are provided by EPICTOUCH. When electric power is lost at your home, the battery backup unit will provide […]

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Why does only one device have Internet in my house?

If you have a wireless router or router, be sure that the patch cable from the wall jack is plugged into the WAN or INTernet port of the router.  If the wall jack is plugged into one of the number ports(LAN) of the wireless router then a phone, tablet, laptop, or other  device in the […]

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Speed or Bandwidth of my Broadband/Internet Connection

Some things that have an effect on your local connection and speed are programs that could be running on your computer or running on other devices in your home or business network. Some of these programs might be checking for updates, such as Windows and Anti-virus programs or as in the case of game consoles […]

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I cannot connect to the Internet!

There are many factors for not being able to connect to the Internet from your device. This article address the issue of having no device on your home network able to connect to the Internet.   Hopefully, one of the tasks suggested will get you back up and working  as soon or possible.  Also,  the tasks results will be […]

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How to determine a Broadband/Internet jack from a telephone jack?

Epic Touch’s broadband connection will be provided by a broadband/Internet jack. There is no additional Epic Touch equipment for connection. The Internet jack will look like a phone jack yet is wider than a phone jack. The jack may be labeled as CAT5, CAT5E, or CAT6. Depending on the house, the jack may be surface […]

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